|PROF JOHN BELCHER, Tokyo, Japan
6th July 2008
Dear Mr. Mistofsky,
I have now received the two capes you made for me. I'm delighted; they're beautifully made and an excellent fit. I've no doubt that when worn amongst the stylish but very practical and quality conscious Japanese they'll attract interest and praise. Do you have many clients in Japan? I shall be pleased to recommend your services.
I am especially grateful to you for so quickly and pleasantly resolving the misunderstanding over the color of the tweed. An important indication of the quality of the service an organization provides is how efficacious and understanding it is in resolving such matters.